Quality Analyst - Croatian, Hungarian, or Polish speaking

We are looking for Croatian, Hungarian, or Polish-speaking Quality Analysts to join our dynamic team in Dublin. In this role, you will play a key part in ensuring that our operations meet the highest quality standards by monitoring, evaluating, and supporting the performance of our representatives. You will act as a mentor and coach, providing feedback that drives continuous improvement and helps our teams deliver excellence.

This is a great opportunity to make an impact in a fast-paced, international environment, working closely with management to strengthen both team and client outcomes.

Key Responsibilities

Monitor and evaluate representatives’ performance, providing feedback, coaching, and support.
Conduct training sessions on quality standards and market-specific requirements.
Collaborate with team leads and management to reinforce quality processes.
Provide backup support to the training department when required.
Deliver “just-in-time” training on new or updated content policies.
Perform data analysis and reporting to track trends and quality outcomes.
Investigate and resolve escalations regarding decision accuracy and policy clarity.
Mentor auditors in the use of tools and audit systems.
Develop documentation, share feedback, and recommend improvements to processes and tools.
Handle administrative tasks and contribute to ad-hoc quality initiatives.

What We’re Looking For

Language Skills: Fluency in Croatian, Hungarian, or Polish and English (C1 or above).
Experience: Previous experience in content moderation, Trust & Safety, or quality assurance within the social media or online content industry.
Cultural Knowledge: Strong insight into local culture and current affairs.
Technical Skills: Proficiency in Excel with the ability to create both qualitative and quantitative reports. Knowledge of AI trends is a plus.
Soft Skills: Excellent communication, coaching, and problem-solving abilities. Capable of handling challenges, building relationships, and driving improvements.
Attributes: Highly organized, proactive, adaptable, and comfortable working under pressure across different shifts.
Education: Bachelor’s degree required.

Benefits & Perks

Health Insurance coverage
25 days of annual leave
Training and development opportunities
Wellness programs
Bike-to-work scheme
TaxSaver travel card

Location: Dublin 18 - Onsite

Contract: Permanent, Full-time

If you’re ready to bring your skills in content reviewing, quality, and coaching to a dynamic team in Dublin, we encourage you to apply today. Don’t miss out on this opportunity, your next career move could start here!

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