Senior Staff, Operations Engineering - Commerce
Who We Are:
SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
We are proud to be launching a new state-of-the-art technology facility in Dublin, Ireland. The Dublin-based team will play a critical role in our continued digital transformation and will function as a center of excellence for SiriusXM’s global Product and Technology organization.
SiriusXM’s new Dublin facility will comprise a workforce primarily focused on software development, automotive technology and engineering, AdTech, data science, and analytics. Talent based in the new technology hub will be charged with developing and implementing best-in-class standards for high- quality, scalable software deliveries for SiriusXM’s streaming and in-vehicle audio entertainment platforms.
How you’ll make an impact:
SiriusXM is rapidly expanding its services to drive further engagement of consumers via smartphones, tablets, PCs, and connected devices, while continuing to maintain and grow its adoption in connected cars. This position will help lead our efforts to increase intelligent observability, predictability, and actionability of how our products perform. The Production Services Operations Team is made up of a dynamic group of technicians that handle production operations and support for the billing, supply chain and identity systems that support our 150 million listeners. The technician role will not only operate these systems but will analyse complex incidents for resolution and look for automation opportunities across the systems.
What you’ll do:
· Operate within a high performing engineering team focused on widening their knowledge of the environment
· Help lead SLI, SLA, and SLO definition with Quality of Commerce, including Portal Infranet Billing Systems, Salesforce Service Cloud, Stripe, and other integrated platforms.
· Lead operational engineering efforts to enhance observability through systems and interactions through integrated commerce systems.
· Focus on customer intent and delight in architecting operational engineering activities
· Assist in roadmap definition with stakeholders to meet quarterly and yearly objectives & key results
· Be responsible for leading ceremony and presentations of roadmaps and status
· Coordinate with DevOps teams on model revisions and improvements
· Delve deep into process, monitoring, and tooling improvements
· Leverage observability tools to view and report on changes in commerce quality as new product features are deployed.
· Collaborate with QA and development teams on enhanced understanding of the commerce application experience
· Provide Tier 2+/advanced application troubleshooting and support
· Lead the efforts to understand system interactions for key user journeys
· Serve as key member of post-incident review and analysis
· Drive a culture of innovation and be an agent of change.
· Cultivate a culture that rewards aggressive pursuit of innovative solutions to problems
· Be responsive to the business in proposing and developing new products and services
· Identify opportunities to create new products and services that meet current and prospective market opportunities
· This role will work within a geographically dispersed team
What you’ll need:
· Bachelor’s degree in Computer Science, Business Management or similar field, or equivalent experience, in lieu of degree
· 6-7+ years’ experience in implementing and providing advanced operational support for complex integrated billing, payment or supply chain systems
· 5+ years’ experience managing technical operations teams and engineering teams
· 3-5 years’ experience in 24/7 support environment
· Fundamental understanding of the most current AWS concepts and technologies
· Experience and proven track record of maintaining software at scale to millions of active users
· Expert understanding of observability tooling: Conviva, Datadog, SentryIO & AWS
· Proven ability to foster and grow world-class operational support
· Excellent interpersonal skills; effectively communicate and collaborate with multiple levels of Business, Product, and Engineering teams
· Strong understanding of engineering software processes, lifecycle methodology, configuration management, release management, and system verification and testing.
· Technical experience in the following areas:
- Broadcast and digital media
- Content serving and distribution networks
- Agile/Scrum methodologies
- Jira, Wiki
Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.