Position: Senior Systems Engineer
Your Requirements:
- 7 to 9 years of experience in voice and digital technologies
- Strong leadership abilities and organizational acumen
- Excellent written and verbal communication skills with a knack for problem-solving and analytical thinking
- Proficiency in Agile methodologies (Scrum, Kanban) and expertise in software design, development, testing, and automation in operational processes
- Demonstrated capability to operate independently and professionally in high-pressure situations with tight deadlines
- Knowledge of enterprise-level platform architecture, including aspects related to high availability and business continuity
- Familiarity with data communication protocols like HTTP, SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, SDP, and telephony systems
- Experience with Docker, containerized development, and deployment workflows
- Proficient in CI/CD pipeline management using tools such as uDeploy and/or Ansible
- Strong understanding of Linux operating systems including management, configuration, and optimization
- Basic understanding of VoIP, SIP, and networking for data applications
- Experience in provisioning telecommunications services/technologies, offering cost-effective solutions for business needs
- Ability to assess client requirements and recommend the most suitable telecom services or technology solutions
- Expertise in configuring and troubleshooting softphone software
- Experience with system backup procedures and reboot processes
- Ability to document processes and procedures as per project requirements
- Capable of troubleshooting issues, conducting unit tests, quality assurance, and supporting user acceptance testing to ensure smooth project execution and effective transition for support teams
- Proven track record of supporting 24/7 high-availability production environments
Your Skills:
- Take personal responsibility for achieving strong results and driving outcomes
- Thrive in collaborative, team-focused environments that require fast-paced decision-making
- Write clean, efficient, and testable code that can be used as a model for less experienced team members
- Continuously question and improve existing workflows to enhance team productivity
- Simplify complex concepts and effectively address problems rather than just identifying them
- Advocate for automation as a crucial component in producing high-quality software at faster rates
- A strong intellectual curiosity to explore new technologies and business sectors
- Translate high-level architectural guidelines into practical application-level designs
- Develop innovative solutions to address real-world business challenges
- Demonstrate strong facilitation, negotiation, and influencing skills
- Excel in communication, both written and spoken, with the ability to clearly articulate technical ideas
- Collaborate effectively with multiple teams and know when to escalate issues appropriately
The Value You Bring:
- Oversee the creation, communication, and execution of both high-level and detailed designs, ensuring they adhere to the roadmap and business unit standards
- Collaborate with business and technical teams to accelerate delivery timelines, enhance code quality, and improve system stability and availability
- Take ownership of all aspects of delivery within an autonomous team, including coding, quality assurance, DevSecOps, and enhancing platform provisioning, testing, and operational processes
- Drive simplification by promoting consistency, refactoring, and repeatable practices
- Contribute to operational stability initiatives that support call center and investment center operations
- Enhance application and platform monitoring capabilities to enable proactive support and troubleshooting
- Guide support teams in incident and crisis management scenarios
- Lead end-to-end initiatives and subprojects with a focus on delivery and results
- Advocate for and communicate IT governance policies, procedures, and processes across teams
If you are interested in learning more about this opportunity, please drop me a message, forward your CV using the apply button or reach out to me directly via [email protected]
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