We are currently recruiting for an experienced and dynamic Tool Hire Manager to lead and grow our tool hire business. The ideal candidate will have a strong background in sales, customer service, and operations, with experience in the tool hire or construction industry.
Key Responsibilities:
· Manage the day-to-day operations of the tool hire business, ensuring efficient and effective service delivery.
· Develop and implement strategies to drive sales and grow the customer base.
· Lead, motivate, and manage a team of staff, ensuring high performance and professional development.
· Oversee stock management, including procurement, maintenance, and availability of tools and equipment.
· Ensure compliance with health and safety regulations and company policies.
· Maintain strong relationships with customers, suppliers, and key stakeholders.
· Monitor financial performance, including revenue, costs, and profit margins, and take necessary actions to achieve targets.
· Handle customer queries and complaints, ensuring excellent service and problem resolution.
· Identify and implement process improvements to enhance operational efficiency.
Key Requirements:
· Proven experience in a management role within the tool hire, construction, or related industry.
· Strong sales and business development skills.
· Excellent leadership and people management abilities.
· Good understanding of tool and equipment hire, including stock control and maintenance.
· Commercially aware with the ability to drive revenue and profitability.
· Strong customer service skills with a focus on relationship building.
· Knowledge of health and safety regulations in the industry.
· Ability to work under pressure and handle multiple responsibilities.
· IT literate, with experience using hire management systems (desirable).
Benefits:
· Competitive salary and performance-related bonuses.
· Opportunities for career development and training.