Application Support Engineer
A leading global financial services organization is seeking a highly motivated Application Support Engineer to join its engineering team. This role is ideal for someone with strong analytical skills, a problem-solving mindset, and a passion for enterprise-grade cybersecurity
Key Responsibilities:
- Troubleshoot complex systems issues in applications built with Java, SQL, and scheduled using Autosys.
- Handle incident, problem, and change management processes, working closely with DevOps and engineering teams.
- Create and maintain documentation such as root cause analyses (RCAs), SOPs, and knowledge base articles (KBs).
- Monitor system health and performance using tools such as Dynatrace, Splunk, and other enterprise-grade monitoring platforms.
What You’ll Bring:
- Strong technology background in application support and systems engineering within a large enterprise environment.
- Hands-on experience in Java troubleshooting, SQL scripting, and job scheduling via Autosys.
- Proficiency in enterprise monitoring and observability tools (e.g., Splunk, Dynatrace).
- Strong documentation skills and the ability to independently manage support knowledgebases.
- Familiarity with ITIL processes and working in DevOps environments.
If you're interested in the above position, please send your CV to [email protected]
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