Job Title and Grade Clerical Officer, Grade III
HSE
Details of Service
The HSE’s Primary Care Eligibility & Reimbursement Service (PCRS) supports the delivery of a wide range of primary care services to the general public through over 7,000 primary care contractors (i.e. doctors, dentists, pharmacists, optometrists, etc.) across a range of community health schemes. These schemes form the infrastructure through which the Irish health system delivers a significant proportion of primary care to the public.
PCRS has a budget in excess of €3bn which supports the delivery of a wide range of primary care services to 3.4m persons through more than 7,000 primary care contractors across a range of ‘demand led’ national health schemes and arrangements.
The PCRS National Medical Card Unit (NMCU) has responsibility for all aspects of the medical card application process. Through its eligibility functions it is now responsible for determining and managing the eligibility of members of the public for Medical Cards, GP visit cards, Drugs Payment Scheme Cards and Long Term Illness Scheme cards, which provide entitlements to free or subsidised primary care services.
The PCRS is responsible, through its reimbursement activities, for making payments to primary care contractors for the services provided, according to the rules of the relevant schemes. PCRS also reimburse and makes payments to suppliers and pharmaceutical companies under the terms of other schemes such as the High Tech Arrangement.
In addition to the processing and making of payments on a national basis to key service providers and recipients, PCRS also compiles statistics and trend analyses which are provided to other areas within the HSE, Government Departments and other interested parties.
PCRS provides additional services to the wider health service through the functions of the Corporate Pharmaceutical Unit (CPU), which is responsible for drug pricing, and through other activities such as PCRS’s collaborative support to the Medicine Management
Reporting Relationship To a designated supervisor who will be assigned at job offer stage.
Purpose of the Post
To support the administration process in a busy work environment.
Principal Duties and Responsibilities
In line with employer policies, procedures and best practice standards the Clerical Officer, Grade III will:
• Answer queries
• Provide office support
• Manage Data - including: maintaining, correcting, collating, interrogating, validating and processing data
• Maintain accurate up to date records, both computerised and paper copy filing systems and records
• Assist in and / or prepare reports as necessary
• Keep themselves appraised of the relevant documentation / procedures as relevant
• Provide required information and support to Service Managers and teams, team members, clients, patients, members of the public etc.
• Action all communications in a timely manner
• Identify potential problems / inconsistencies in a timely manner and consult with line manager as appropriate
• Actively participate in innovation and change management in the approach to best practice within the Department
• Represent the service in a positive manner
• Undertake other assignments as directed
• Any other administrative support as requested
• Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc and comply with associated employer protocols for implementing and maintaining these standards as appropriate to the role.
• Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service
The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.
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