My client is looking for someone that has 2+ years of experience in customer service to be a booking specialist within their customer service department in their offices in South Dublin.
About Them
To be a key day to day Operational contact for drivers within the Department. To provide a high standard of customer service. The Booking Specialist position will provide front line support for all driver and client-related queries. The successful applicant will be part of the Frontline Team within the Client Services Department. They will look after all day-to-day enquiries and administration, while working closely with their fellow team and department members.
Tasks
· Working as part of a team, efficiently and professionally process and log telephone and OCM case enquiries.
· To redirect enquiries received to relevant teams as required.
· To undertake any reasonable role related duties which may be required from time to time by Line Manager.
· Achieve team goals and to achieve individual targets as outlined by Line Manager
· To help build long term proactive relationships with clients and drivers by: Building client trust and confidence, continuing to build on their professional image and maintain their high standard of customer service.
· Increasing customer survey ratings.
· To undertake any reasonable role related duties which may be required from time to time by Line Manager.
· Recommending vehicles and arranging test drives.
· Processing quotations/ orders for new vehicles.
· Processing of other driver-related tasks (fuel cards, tax discs etc).
· Complaints handling.
· Managing fluctuating workloads.
· General administration.
· Ad hoc projects: To work with your managers or colleagues to assist in any ad hoc requests you are asked to do.
Knowledge, Skills & Experience
· Pragmatic decision-maker.
· Good telephone communicator with both suppliers and customers.
· High achievement & drive with a proven ability to deliver results.
· Team player actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals.
· Flexibility, willing to carry out variety of tasks/ activities requested and is prepared to work additional hours as may be necessary from time to time.
· Excellent communication skills, both written and verbal along with a polite, friendly and diplomatic manner.
· Must have strong attention to detail and display a high level of accuracy.
· Computer literate with an excellent knowledge of Microsoft Word, Excel, PowerPoint & Outlook.
· Good team player – must enjoy being part of, and actively participating in a team environment.
· Good interpersonal skills and have an ability to build rapport with clients and drivers.
· Ability to think and take initiative, identify & implement efficiencies and the confidence to make decisions when required.
· Good time management skills, managing fluctuating workloads & organisation and prioritisation of daily tasks.
· The ability to see issues through to completion and work to deadlines.
· Appropriate follow-up on client deliverables.
· Customer driven with the ability to deal and build relationships with individuals at all levels of the business and to be seen as approachable and willing to get involved.
· Adopt a professional approach in all dealing, demonstrate high standards and levels of performance and constantly strive to improve processes and procedures so as to add value to the Department.
