Are you planning to join the Social Media industry in Ireland?
Use your French language skills (African French-speaking markets) and gain hands-on experience in one of the world’s largest global industries while starting your career with a leading international company.
Main Responsibilities:
- Investigating and resolving reported user issues via a ticketing system, including account support requests and potentially abusive content
- Enforcing the client’s Terms of Use by carefully reviewing and monitoring reports of abuse on the platform
- Becoming and remaining knowledgeable about the client’s products and community standards
- Using French African market–specific knowledge, cultural awareness, and social trends to develop scalable solutions that better support the user community
- Gathering, analysing, and using relevant data to enhance the overall user experience
- Recognising trends and patterns and escalating issues outside company policy to the global team
- Identifying workflow inefficiencies and proposing process improvements
Skills & Competences:
- Strong personal resilience with the ability to work in a fast-paced and high-pressure environment
- Excellent interpersonal, verbal, and written communication skills — with a strong sense of empathy
- High adaptability and a positive, solution-oriented mindset
- Ability to make sound decisions, prioritise tasks, solve problems, and collaborate effectively within a team
- Strong time management and organisational skills
- Ability to consistently meet KPIs and deadlines
Language Skills:*
- Fluent French (C1–C2) in both written and spoken communication, with a deep understanding of French-speaking African cultures and social trends
- Advanced English (C1)
- *If you are unsure about your language level, we can offer an assessment.
Contract:
- Full-time, permanent contract with Covalen
Compensation & Benefits:
- €31,000 annual base salary
- Performance bonus of up to 10% of annual salary
- Evening shift premium: 25% salary uplift for late hours (10pm–2am)
- Evening shift allowance: €12 per day (before tax) for travel
- Private healthcare
- Pension contribution
- 25 days of annual leave
- Extensive training and access to CPL’s Wellness Programme
- Tax Saver and Bike-to-Work Scheme
Working Hours:
Candidates can choose between:
- Day shift: 9am – 5:30pm
- Evening shift: 6pm – 2am
No shift rotation. Monday to Friday, with occasional weekends and bank holidays.
Location:
📍 Dublin 18, Sandyford, South Dublin
