Description Of Business
The New Ireland Assurance Corporate Pensions Department is responsible for the administration of Corporate Defined Contribution Pensions Schemes and PRSA contracts
Purpose Of Role
Our focus is on delivering a brilliant service to our brokers/clients to ensure, firstly that we retain their existing business in a highly competitive market and secondly, that the provision of high levels of service on existing portfolios is of assistance to our sales colleagues in securing additional Corporate new business.
Key Accountabilities:
- From time to time ad hoc tasks may be required to be performed to support specific initiatives or projects.
- A key part of the role involves delivering brilliant customer service in all transactions, which includes creating and maintaining strong working relationships with our clients.
- Ability to work in a lively environment across a number of different tasks and work collaboratively with your colleagues to ensure all customer queries are taken care of in a timely, efficient and accountable manner
- Adhering to all relevant regulatory obligations on communications to trustees, scheme members and employers i.e., Trustee Annual Reports, Member Benefit Statements, 21 Day Rule letters and requirements of the Consumer Protection Code.
- Participate in individual and team development activities/training to maximise both individual and team performance, and champion transformation across the dept.
What Is The Opportunity?
This role will present an excellent opportunity for the successful candidate to learn within a growing and dynamic department which is passionate about building relationships and providing award winning customer service!
The role also presents a fantastic opportunity to develop a detailed knowledge of the life and pensions industry in Ireland.
Essential Skills & Experience:
- Experience in Corporate Pensions Administration role
- Excellent written and verbal communication skills
- Strong customer focus with an understanding of customer needs
- Standout colleague with the ability to supervise own work for accuracy and quality
- Effective interpersonal skills and relationship management skills
- Ability to multi-task and assess priorities
- Strong PC skills to including (EXCEL)
- Previous Group Risk and/or Group Risk administration experience
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