Customer Support Representative

Role : Customer Support Representative

Our client, a multinational fintech company based in Dublin South is looking to recruit a motivated team member to their expanding team. This role offers great exposure across Financial Services and great step into the industry with progression opportunities.

Competitive salary and benefits on offer. This is a perm. role.

Your Responsibilities:

·       Handling inbound customer calls and queries through to resolution with focus on first-time resolve.

·       Basic technical troubleshooting over the phone on a range of different products.

·       Taking ownership of calls and ensuring all steps are carried out to support a resolution with customer.

·       Escalate calls upwards efficiently and maintaining customer satisfaction.

·       Deal efficiently & effectively to all customer queries whilst maintaining excellent customer service through every call.

·       Taking appropriate responsibility to process confidential information in a secure manner

Your Experience:

·       Previous experience within a call centre / customer service environment an advantage

·       Experience in financial services or payment would be desirable.

·       Any technical troubleshooting or support background also an advantage

·       Performance driven, and able to work under pressure and to tight deadlines.

·       Ability to work on own initiative, and to be a team player.

·       Communication skills – excellent verbal communication skills.

Interested?

Please apply now if interested or email your CV to [email protected] or contact myself on 01-9476390 for a confidential chat.