Cpl are delighted to support Bank of Ireland in offering fantastic opportunities to Experienced Customer Service professionals who want to embark on a career in a customer facing role. We are focused on delivering outstanding service in an environment that enables colleagues and customers to thrive.
For the role of a Customer Switcher Support Specialist and as a Cpl Colleague with Bank of Ireland, we will provide outstanding training and ongoing development opportunities to support you in this fantastic step into the world of Banking and Financial Services that will allow for further personal growth and development.
Purpose of the Role:
Following the recent announcement of the closure of competitor banks, BOI is expecting to see a significant increase in account switching/opening. To support our customers and colleagues during this critical migration period, the Personal Customer Switcher Specialist will be the key point of contact for customer’s in-branch who need additional support during this period. The key focus of the role is to provide a highly professional, friendly, and best in class service to our customers.
What is the Opportunity?
Working as part of a collaborative and dynamic team you will have the opportunity to work closely with our customers to support them during the migration period. This is an excellent position that could enable you to build your career with Bank of Ireland. This is a 12-month contract, 35 hours per week between 8am and 8pm Monday to Saturday, start and finish times will vary based on Customer needs and depending on Branch location/County/Cluster. Should you be asked to work a Saturday to accommodate customer account opening, a rostered day off during the preceding week
To be successful you will:
- Be results-oriented and motivated to grow your career within Banking / Financial Services
- Be someone who believes in the importance of the customer and is passionate about the future of Banking and the constantly evolving landscape that lies ahead
- Be proud of your experience and your ability to communicate and build rapport with your customers
- Be a valued colleague and team member, who is easily adaptable to change in a diverse and forward-thinking environment
Customer Switcher Specialist:
- Provide outstanding customer care and clear solutions to customers that come into the branch
- Promote Bank of Ireland’s Strategy and ensure a positive Customer experience consistently in an engaged and professional manner
- Perform and approach your role to the standards expected of a leading Bank known for its service and care of its customers
- Build up a strong and developed knowledge of products, services, and digital offering
- Positively contribute to your team by actively engaging in team meetings and culture
What’s on Offer:
- Full virtual training
- Monday to Saturday hours (minimum 35 Hour week)
- Excellent entry salary
- The benefit of Cpl’s rewards program, Travel Tax Incentive, Bike to Work and Full EAP, and Engagement programmes
- Great colleagues and management
- The chance to start something great!