Role - Data Analyst
Location - Dublin
Contract type - Permanent
Work model - Hybrid
Working hours - Monday to Friday 2pm to 10pm
At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.
Job Description:
The Data Analyst will be part of an innovative team, driving organisational transformation into a data-driven culture, enabling self-service data analytics for business users. Work with the sales executive team and client to develop successful supplier onboarding sales programs for the Supplier Finance (SF) product which provides working capital and cash flow benefits to our Institutional Clients Group (ICG) buyer/clients and their suppliers.
They will work within the SCF team on cross organizational projects. They will be responsible for working with the clients’ procurement and/or treasury/finance resources as well as our internal Trade Product Management, Sales and Operations colleagues to ensure rapid and effective implementation and to maximize revenue for this customer base.
The Data Analyst will be working within and promoting the Company Values – Be Brave, Be Wise, Be Proud and Exceed.
Role and Responsibilities:
- Develop, maintain and generate weekly/monthly KPI reports / dashboards, to monitor SLA’s for operations management.
- Identify trending issues / data analysis of programs and report to operations findings and data insights to maximise performance
- Ensure reporting is kept up to date / clean data for client projects and internal operational needs
- Work with Group Delivery Manager to support reporting requirements on ad-hoc basis
- Various analytical, reporting, data-consolidating tasks
- Occasional project coordination
- Peer review analysis to maximise revenue for client
- Coordinate within the Data Analytics team for data collection and generation of predictive models
- Presentation of findings data insights
- Transforming raw data into insights, reports, charts, visualisations, and insights
- Work with stakeholders to develop metrics used in performance assessment and key performance indicators
- Work with IT team for potential introduction / upgrading of reporting systems (Power BI / Salesforce etc)
Essential Competencies:
The suitable candidate must have a deep-rooted passion for delivering success. They will have formidable experience and working knowledge of:
- Power BI certification - API’s, lay-out and Insights desirable but not essential
- Experience with Tableau.
- Proficiency in Microsoft office suite, especially PowerPoint & Advanced skills in Excel – VBA, VLOOKUP, fuzzy look up
- Tableau Certifications will be a distinct advantage in the selection criteria.
- SQL knowledge desirable
- Working experience with Python and its libraries desirable
- Proficiency in English – written and speaking
- Excellent eye for detail, with a curiosity mindset and attitude for data discovery
- Ability to independently manage your own time and deliverables
- Ability to efficiently work to specified project delivery deadlines
- Communication & interpersonal skills
- Excellent interpersonal, communication, listening and presentation skills
- Excellent attention to detail
- Must be a good team player
- Flexible and innovative
Candidate Experience:
- Minimum of one years’ experience in client focused environment.
- Proven communications strategy and style.
- Experience providing best in class dedicated client service is preferred
- Experienced Sales or Customer Service person beneficial
- Process driven
- Experience of CRM use would be an advantage
Benefits:
Hive Medical Plan – Bronze Level
20 days Annual Leaves
Employee Assistance Programme
Training & Development
Tax Saver Travel Card
Covalen’s Bike to Work Scheme
What would you bring?
As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.
Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated!
Equal opportunity employer:
At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.
For more information, don't hesitate to reach out to [email protected] your journey to becoming a valued part of Covalen starts here.
Apply Now or Reach Out for More Information.