Join the Skies of Success as a Customer Support Executive at Covalen!
Are you ready to soar to new heights in your career? Do you have a passion for delivering exceptional customer service? If you're looking for an opportunity to join a renowned airline and be part of a dynamic team, look no further!
Covalen is working with Ryanair, Europe's leading low-cost airline, to find enthusiastic individuals to join our Customer Support Executive team. We are known for our commitment to providing outstanding customer experiences, and we're searching for talented individuals who can help us continue our journey to excellence.
Job Description:
The Customer Support Executive is accountable for resolving customers’ issues and problems by promptly responding to customer inquiries and providing technical support through various channels such as phone, email, or chat.
The Customer Support Executive is responsible for providing top-notch customer service to our clients by resolving their issues and concerns in a timely and efficient manner.
Responsibilities:
· Provide timely and efficient customer support and advice via phone, email, and live chat
· Troubleshoot customer issues and provide solutions
· Investigate and escalate complex customer issues
· Handle queries regarding flight and seat changes
· Maintain up-to-date knowledge of company products and services (e.g. transport links)
· Resolve customer complaints via chat, email, or phone (e.g. luggage booking, etc.)
· Provide support and resolve customer issues and concerns in a professional and courteous manner regarding adverse weather conditions, strikes, or other events
Requirements:
· Entry level position- no past experience required.
· Open for working internationally, with different cultures.
· Preferably, having a technical attitude and a basic understanding of hardware, software, and different operating systems.
· Excellent communication (spoken & written English and German) and interpersonal skills.
· Flexibility to work on a shift basis, including evenings, weekends, and public holidays.
Location: Bartok - Budapest
Contract: Permanent Full time with Covalen
Working Hours: Operating hours will be between 7am-10 pm on a rotation basis
Start date: ASAP
Shifts: The business operates 7 days a week and agents will be rotating on weekend support and different shifts. This will be done with plenty of notice. Overtime could occasionally be required.
What We Offer:
· Exciting opportunities to work for a leading airline with a strong and well-established brand.
· Competitive salary and attractive benefits package.
· Comprehensive training and ongoing support to ensure you have the skills and knowledge to excel.
· Career development and growth opportunities
· A vibrant and multicultural work environment that fosters teamwork, collaboration, and fun.
· The chance to be part of a team that values innovation, customer satisfaction, and employee engagement.
Company Details:
Covalen has over 25 years’ experience in Business Process Outsourcing (BPO) and Managed Services provision. They provide tailored Outsourcing Solutions across all industry sectors including Banking, Financial Services and Insurance, Information Technology, Gaming, Energy and Utilities. The Covalen team are supporting a financial client with their growth in the Irish market. These roles will be based in Budapest, Hungary. Covalen are growing their team to work in Aviation Customer Support. The mission of the team is to provide best-in-class support to customers.
Covalen is an equal opportunity employer.
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