The company is a global leader in next-generation digital services and consulting. They enable clients in 46 countries to navigate their digital transformation.
The company prides their always-on learning agenda which drives continuous improvement through building and transferring digital skills, expertise, and ideas from the innovation ecosystem.
Role Overview
- Own and provide recommendations for knowledge management by periodically reviewing knowledge articles and their usage. Classifying public, private, obsolete, and restricted knowledge articles.
- Supports the team leader in identifying and developing training needs and contents, reviews, and escalation with the objective to meet the SLA targets for the specific process within guidelines, policies, and norms of the Company.
- Supports the service desk agents by handling escalated tickets and coach them to improve their user handling skills.
Your Profile
- Fluency in German.
- Located in the Greater Dusseldorf area to commute.
- Motivation in IT service desk career.
- 2-3 years of experience in the Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
- Advance knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite.
- Advance knowledge of T/S Small Forms (iOS, Android, Windows).
- Willingness to work in rotational shifts.
The Offer
- Starting salary of €38 000
- Permanent fulltime contract.
- Benefits to be confirmed.
- Well-connected central Düsseldorf location.
Sounds interesting? Send your CV to [email protected] and start a conversation faster than anyone else.
