NICS Student Services and facilities Manager (SO)

Student Services and Facilities Manager

CPL have partnered with Northern Ireland Civil Service (NICS) to recruit for a Student Services Manager (SO Grade) to join their team on a temporary contract, with possibility of extension.

·      Pay Rate - £19.59 per/hr

·      Location – DAERA, CAFRE – Learner Services Branch - Enniskillen

·      Benefits – 37 days holiday per annum

·      Hours – 37 hours per week

Responsibilities will include: -

Operational Management

·       Assist the Student Support Services Manager in the daily operation of Student Services, including residential accommodation.

·       Administer the accommodation application and room allocation process for residential learners.

·       Respond to incidents involving residential learners, liaising with management and relevant support services as required.

·       Implement the CAFRE Learner Discipline Policy, acting as decision-maker and issuing penalties for lower-level infractions.

Safeguarding

·       Fulfil the duties of Deputy Designated Person for safeguarding children, young people, and vulnerable adults.

Learner Engagement and Wellbeing

·       Design and deliver a programme of extra-curricular activities aimed at enhancing learner wellbeing, personal development, and resilience. Activities may include awareness workshops, wellbeing events, and themed campaigns.

·       Liaise with teaching teams and support staff to address individual learner needs.

Learner Representation and Events

·       Support the establishment and operation of the Students’ Union Campus Council, providing guidance and mentoring to elected representatives.

·       Maintain links with external student bodies, including NUS/USI.

·       Assist in the planning and delivery of graduation ceremonies and learner awards events.

Data and Reporting

·       Oversee the collation and input of learner data into the Learner Management System (training provided).

·       Contribute to report writing, risk assessments, and data recording.

Staff and Team Management

·       Direct line management of one staff in a EOI role.

·       Ensure effective service delivery through clear procedures and staff support.

·       Supervise the Residential Support Team, including rostering, training, and performance management.

·       Maintain compliance with Health & Safety standards and ensure staff are appropriately equipped and informed.

Financial Oversight

·       Manage a residential accommodation income budget, including debtor management and fraud monitoring.

·       Manage the facilities budget.

Facilities Collaboration

·       Work in partnership with CAFRE Facilities to ensure continuity of day-to-day essential services such as portering, security, contracted services and control of contractors.

·       Support Health and Safety compliance including Fire Safety and emergency evacuation procedures and the management of minor works and maintenance requirements.

·       Support contract management of campus facilities contracts for cleaning, catering, waste management and liaise with internal and external customers to ensure effective service delivery for commercial business.

The above list is not exhaustive but gives a good indication of the main duties of the post. 

Essential Experience/Qualifications

1. At least an Honours degree in any discipline.

AND

2. A minimum of 2 years’ post-qualification professional experience* working directly with young people.

AND

3. Hold a full current driving licence, valid in UK and have access to a form of transport to enable them to fulfil the responsibilities of the role.

*Experience is defined as coaching young people under 25, counselling, teaching, youth work, with evidence of being able to work on own initiative and as part of a multi-disciplinary team, delivering a high-quality service, including activities and events for young people.

Relevant or Equivalent Qualifications

Applications will also be considered from applicants with relevant formal qualifications considered to be of an equivalent or higher standard to those stated.

Relevant or equivalent qualifications: give the type of qualification and date awarded (the date awarded is the date on which you were notified of your result by the official awarding body). If you believe your qualification is equivalent to the one required, the onus is on you to provide the panel with details of modules studied etc so that a well-informed decision can be made.

For further details please apply directly below or contact Anne-Marie Erhalim directly.

If successful you will be required to complete a criminal record check through Access NI, having a criminal conviction will not necessarily exclude you from this process. Cpl have a policy on the recruitment of ex-offenders, for a copy of this policy please email [email protected].  

 Cpl is an equal opportunities employer and welcomes applicants from all backgrounds. We recognise that a diverse and inclusive workplace will better our relationships and services with our clients, our candidates, our communities, and one another. Be You, Be Kind, Be Proud