The Role
The Operations Manager is responsible for driving a culture of continuous improvement across the organisation. This role involves supporting management to lead strategic initiatives that enhance operational efficiency, quality, and performance of the organisation.
The candidate will be responsible for analysing, developing and implementing policies, procedures, process enhancements and project delivery within the organisation.
Key Responsibilities
· Work in collaboration with the Management team in the development of key process improvement projects to align with strategic goals.
· Analyse, identify and prioritise process improvement opportunities across departments though staff and stakeholder engagement.
- Create Standard Operating Procedures (SOPs), Working Instructions (WIs) and process flows for all existing processes and workflows within the organisation in line with their standards and industry requirements.
· Ensure that the measurement and analysis of data is incorporated into all improvement projects.
- Utilises change management tools and techniques to ensure business improvements are maintained and to support business excellence principles.
· Lead and manage continuous improvement programs using Lean Six Sigma, and Kaizen methodologies.
· Facilitate cross-functional projects and workshops to map current processes and design future-state solutions.
· Manage day-to-day communications with the team(s) to ensure groups receive the necessary support to work effectively to deliver on the improvement projects.
· Working in partnership with external stakeholders to deliver business projects.
· Develop standardised and structured templates to document processes and procedures to enhance and maintain operational efficiency.
· Coordinate and support the development and implementation of operational policies, protocols, and guidelines to ensure optimum utilisation of resources and systematic audit of such usage.
· Develop and track KPIs and performance dashboards to measure improvement impact.
· Support the quality function and input into the design of the structure and framework of the organisation’s quality improvement programme to achieve and maintain compliance with HPRA/HSA/ISO standards, achieve additional quality certifications and ensure compliance with legislative requirements.
· Develop and maintain health and safety management systems in line with legal and regulatory requirements.
· Deliver SOP and WI training programmes to employees and maintain accurate training records.
· Maintain documentation of improvement activities and present findings and project updates to leadership.
- Promote a culture of innovation, accountability, and operational excellence.
· Develops and manage programme / project budgets for various initiatives.
Qualification & Skills
- Bachelor's or Master’s in Business, or related field.
- Lean Six Sigma (Black Belt preferred), PMP, Change Management or equivalent.
- 5–10+ years in process improvement, operations, commercial or quality management.
- Experience in managing projects with both internal and external stakeholders.
- Strong analytical and problem-solving mindset.
- Ability to influence and lead change across all levels.
- Strong interpersonal skills, organisational and planning skills.
- Experience in regulated industries (e.g., pharma, medical device, manufacturing).
- Proficiency in data analysis, process mapping, and performance dashboards.
- Strategic thinking, leadership, communication, and stakeholder management.
- Experience in the application of knowledge on standardisation to practice / process.
- Excellent IT skills: MS Office skills to include, MS Teams, Word, Excel, Visio and PowerPoint.
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