Quality & Compliance Officer

Position Information

Principal Duties and Responsibilities

Care 24-7, part of Servisource and Cpl Group, wishes to appoint a Quality & Compliance Officer responsible for ensuring that quality and compliance levels for all agency staff are maintained to a high standard.

This role shall be responsible for Quality Assurance and compliance program to ensure compliance with regulatory requirements and minimize any business interruption. The role involves managing existing accreditation while also preparing applications for accreditation under new standards.

Duties of the role will include but are not limited to;

·      Responsible for the development of departmental policies and procedures to assure applicable regulatory requirements are fulfilled.

·      Ensure staff receive appropriate regulatory training and mentoring to enable the execution of regulatory responsibilities.

·      Responsible for the development and presentation of regulatory training for Quality Assurance and operations staff.

·      Schedule resources to manage compliance systems and assure timely completion of;

(1) audits of regulatory records and reports;

(2) inspections of facilities and equipment;

(3) investigations;

(4) audits of methods, practices, and controls;

(5) review/approval of SOPs;

(6) approval of Change Controls.

·      Review and endorse Quality Assurance reports of audits and inspections to ensure proper and consistent interpretation of regulatory requirements and corporate policies.

·      Ensure that all records and reports are prepared, communicated, and retained in accordance with applicable regulatory requirements.

·      Interface with Regulatory Agencies during inspections.

·      Prepare site/operation personnel for client and regulatory audits and prepare appropriate summaries and reports of such audits.

·      Coordinate the preparation of regulatory and client audit responses and corrective action commitments.

·      Track corrective actions and apprise management of their status.

·      Ensure vendors and suppliers identified/designated are assessed for the compliance with applicable regulatory requirements.

·      Participate in Regulatory Affairs and Compliance projects and programs.

·      Perform general auditing duties for compliance with quality standards.

·      Ensure that Corporate Quality and Compliance Policies are implemented and administered at the site/operation.

·      Support the policy of equal employment opportunity through affirmative action in personnel actions.

·      Report on staff compliance monthly to address key areas for improvement.

·      Ensure that each staff file contains all necessary documentation based on profession.

·      Take direction from management in relation to compliance policies and implementation.

·      Work closely with the Centralised Recruitment Team and relevant managers to continuously improve compliance levels and to ensure that compliance standards are being adhered to

·      Work with the Care Coordinators to ensure those who are working maintain compliance standards.

·      Liaise with training providers to ensure staff are scheduled to attend necessary training as required.

·      Process police check applications and managing from submission to completion.

·      Act as a point of contact for any compliance related queries.

Essential Requirements

·      Strong written and oral communication, and proficiency in the English language

·      Previous compliance and/or administrative experience within the UK regulations and legislations

·      Good working knowledge of pertinent e.g., CQC regulations.

·      Fully proficient in IT systems, particularly Microsoft Office suite

·      Excellent time management and organisation skills

·      Ability to prioritise, multi-task and meet deadlines

·      Excellent interpersonal skills with the ability to collaborate cross-functionally

·      Access to a car or transport as travel will be involved

About Us

Care 24-7 has specialised in the provision of Home Care Services in Bradford and Leeds since 2001, supporting people to retain a level of independence in their homes. We are based in Shipley town centre with local amenities and good transport links.

Servisource, part of the Cpl Group, is a leading provider of high quality and innovative recruitment, care, and support services, with over 20 years’ experience across several sector specialities

With over 140 employees in 8 offices across Ireland and the United Kingdom in Dublin, Dundalk, Cork, Galway, Limerick, Belfast, London, and Bradford, we provide a local and personal service with a national and international reach. With ambitious strategic growth plans to further grow within the UK and expand into the US market, it is a very exciting time to join the team.

Organisational Benefits

We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we recently listed as the 4th Best Place To Work in the large category in Ireland, we are recognised as one of the Best Places To Work for Women, and we are also listed 31st in the Best Workplaces Europe 2022 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl also have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion.

What we offer: 

·      Competitive Financial and Benefits package 

·      Flexibility and Smart Working Practices 

·      Health & Wellbeing initiatives

·      Career Development Progression opportunities

·      Further Learning & Development opportunities

·      Vibrant Sports & Social club

Our Core Values are an integral part of our organisational culture. The ideal candidate will possess the ability to understand, demonstrate and apply our Core Values: 

·      Customer focused 

·      Accountability  

·      Responsibility 

·      Empowerment 

·      Effective communication 

·      Respect 

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*

If you are interested in applying for this role please send an updated cv to [email protected] quoting the job order number JO-2305-516374 in the subject bar