The company is a global leader in next-generation digital services and consulting. They pride their always-on learning agenda which drives continuous improvement through building and transferring digital skills, expertise, and ideas from the innovation ecosystem.
We are looking for dynamic and self-motivated Quality manager to augment and be an integral part of an exciting and transformational journey.
Role Overview
- Leading Quality Teams and collaborating with external and internal teams for successful execution of deliverables
- Looking after Quality Control, Assurance and Improvement support for the clients engagements
- Analysing complex data and sharing key process and business inferences/insights with the leadership team, including proactive operational risks and challenges.
- Working closely with the Training Team
Your Profile and Experience
- Fluency in German and English
- 2 years of relevant Quality management experience in customer service or service desk operations
- Experience in leveraging various industry platforms such as Service Now is an advantage
- Added advantage if certified as Six Sigma Green/Black Belt
What's on offer
- Permanent contract and generous list of benefits
- Base annual salary Negotiable
- Annual performance bonus
Location
- Berlin or Dusseldorf