Receptionist

On behalf of our client, a healthcare company, we are currently recruiting for a Receptionist/Administration Support. This is a full-time position, Mon-Fri, based in the office in Ballymount, Dublin 12. The successful candidate will work as part of the Patient Support Team Ballymount Clinic and Head Office, providing excellent reception and administration to patients and visitors.

Roles & Responsibilities:

Primary Responsibilities

·      Front of house and first point of contact for patients attending Ballymount clinic

·      Welcoming patients and checking them in for their clinic appointments

·      Managing outgoing post daily for the Customer Care & Nurse Teams

·      Product order placement & processing Realex payment transactions

·      Shared inbox management & task delegation

·      Creating patient appointments at nationwide clinics

·      Patient data management; Inputting & updating patient records in Therefore, MPS and SAP CRM databases

·      Accurate, efficient and timely data entry and sales admin

·      Working to daily KPIs and month end deadlines and providing reports on same

·      Assist patients and troubleshoot MPS patient app issues

·      Provide support to Customer Care, Diagnostics & Clinical teams

·      Reviewing existing work processes (SOP’s) and implementing changes where deemed necessary

·      Create greater efficiencies with current workflow practices

Other Duties

·      Delivery of first-class support and service in line with expected standards

·      Managing incoming post – directing to correct departments

·      Annual Consumable Pack management assistance

·      Take an active part, where possible and appropriate, in initiatives

·      General reception duties for visitors

·      Managing stock levels of our frequently used letters and brochures

·      Provide comprehensive solutions to queries

·      Ad hoc duties as required

Requirements

Basic Requirements:

·      Minimum 1 year reception experience in a fast-paced administrative environment, able to adapt to most situations

·      A self-starter that demonstrates initiative and knows how to prioritise their work

·      Proven attention to detail and follow through

·      Excellent interpersonal skills and telephone manner

·      Proven attention to detail and follow through

·      An attitude of teamwork

·      Time management and organisational skills

·      Computer literate in Microsoft office

·      Open and receptive communication skills

·      Outgoing and positive attitude to customers and colleagues

·      Discretion and confidentiality

#CplOS25

For a full Job Spec and to apply for this role please call Laura on 01 947 6333 or email me at [email protected]