The Reporting Analyst is responsible for designing and developing metrics, reports, and data analyses to support and drive key business decisions. Serving as a vital link between raw data and management, the Reporting Analyst’s core responsibilities include data extraction, analysis, and transformation to deliver actionable insights.

Responsibilities

Data analysis, spotting data trends, performing gap analysis and generating reports.
Become knowledgeable about the business deliverable and operational teams.
Perform deep-drive analysis and recommend improvements to current business metric collection process.
Produce and deliver tracking and reporting for key KPI/SLA’s in the business.
Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts, etc.).
Create and maintain efficient and secure systems for recording data and producing relevant documentation.
Provide high level reports and presentations for Senior Management team.
Seek new ways of producing or automating reporting.
Maintaining the daily relationship with the business intelligence supplier.
Seek opportunities to drive innovation and process improvement within the reporting spectrum.
Attend client meetings to explain root-cause analysis and deep dives.

Essential Competencies:

Analysis:

Analysis and documentation of complex business processes
Analysis, documentation and development of reporting requirements
Results orientated with good communication and interpersonal skills
Excellent attention to detail
Process with large volumes of data accurately and speedily and deliver to deadlines

Problem solving Techniques:

Identify and analyze problems, develop solutions
Detail-orientated and passion for problem-solving
Be proactive and able to work in a fast-paced environment

Project skills:

End to end experience of the project lifecycle
Ability to define project and scope

Communication skills:

Interact professionally with a diverse range of stakeholders
Verbally exchange ideas and information in a clear and concise manner in varying forums
Strong communication skills (both written and verbal) - ability to clearly communicate complex quantitative analysis in actionable insights

Personal interaction:

Ability to adapt to changing environment
Following through on tasks to completion
Show leadership in the business in specialized areas
Use own expertise to assist others to resolve issues
Takes initiative and shows creativity

Technical Requirements:

Good understanding of Microsoft Office Suite
Advanced knowledge Tableau
Solid understanding of Microsoft Excel is an advantage
Desirable: Knowledge of SQL Server, SQL.

Desirable but not essential:

2-3 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales

Salary: €34-38000 per annum (inclusive of shift allowance)

Location: Nova Atria, Blackthorn Road, Sandyford Business Park, Dublin 18

Hours: 40 hours per week Monday to Sunday (including Bank Holidays). Some weekend work is also required.

Contract Type: Permanent

Benefits: Health Care & Extensive Training & Development. Free access to Covalen Group Scheme website, 24-hour Employee Assistance Programme (EAP), Wellness Programme, Tax Saver Scheme, Bike to Work Scheme.