My client is seeking an experienced and very organised administrator to join their Business Services Team.
The ideal candidate will have 3 years experience working as an administrator/ scheduler and be eager to join a team where they can develop their skills in line with the growth of the organisation.
The successful candidate will be able to avail of many inhouse benefits as well as an attractive salary.
Please get in touch - [email protected]
Key Responsibilities
Service scheduling - Scheduling for Engineers across the department - planned in advance and also emergency response.
· Liaise with service engineers to obtain all relevant information to generate sales quotations, where necessary.
· Follow up sales quotations within agreed timescales.
· Take full responsibility for closing out sales quotations on the internal system.
· Identify where sales may be falling short and liaise with the Team Lead.
· Follow up with key customers after breakdown visits have been completed.
· Generate quotation, liaise with clients, process and order equipment, prepare documents for engineers visit, conduct site visits where necessary, post sale follow up with clients and generate case studies.
· Reporting weekly sales information to the Service Business Manager and the Service Business Team Lead.
· Preparing information for engineering contractual visits.
Administration Duties - Carry out administrative duties to support the efficient and effective operation of the Sales and Scheduling Function.
· Assist the team to allocate the appropriate skill-coded Engineer ensuring that all Engineers have a full day's work i.e. 100% utilised.
· Provide clear and accurate instructions to the Engineers to ensure that all service work is carried out as specified and that information regarding the job to include duration, contact persons on site and the type of job etc. is properly communicated.
· Ensure that all spare parts or equipment have arrived on site prior to the engineer attending the site.
· Respond to all Customer enquiries in a professional and efficient manner and ensure that all queries are closed out without delay.
· Develop, maintain, and continuously improve upon the requirements of the role.
Ad Hoc Duties:
· Assist other department Managers as required with administration and ad-hoc tasks.
· Provide back-up support and cover within the service department during periods of absence.
· Participate in Company Stock Checks as required.
· Generate Purchase Orders for Sub Contractor Labour.
Requirements:
· 3 years administrative experience ( Engineering company / background preferred but not essential)
· Strong organisational skills
· Excellent communication
· Attention to detail and multitasking
· Ability to work well under pressure
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