Senior Credit & Collections Specialist
On behalf of our Client, Kenny-Whelan is hiring a Senior Credit & Collections Specialist to join a Global Life Science Company in Cork.
Contact: Carmel Synnott on email: [email protected] or call on 087 7422268
Profile of the Role:
This is a Senior Collections role with ownership of complex customer portfolios across international markets.
The successful candidate will bring strong credit judgement, proactively manage the collections activities, and work closely with cross functional stakeholders to support cash flow, minimise risk, and maintain strong customer relationships.
The role plays a critical part within the Order to Cash (OTC) function, contributing to financial integrity, customer experience, and continuous improvement initiatives across Global Shared Services.
Main duties and responsibilities:
• Responsible for managing a large complex international debtor portfolio, driving continuous improvement in DSO, overdue exposure, and cash collection performance.
• Ensure timely and effective follow up on due and overdue invoices, using a structured and professional collections approach.
• Partner with the Credit Risk Team to conduct credit assessments and support recommendations on customer credit limits in line with credit policy and payment history.
• Support and manage activities related to the credit block process, ensuring timely resolution and appropriate escalation where required.
• Prepare and interpret monthly DSO, aging, and flux analysis, highlighting risks, trends, and actionable insights for management.
• Act as a trusted finance partner to Commercial, Customer Service, and Finance stakeholders, influencing outcomes and resolving complex collection or credit issues.
• Contribute to continuous improvement initiatives, sharing best practices and supporting enhancements to credit and collections processes.
• Deliver a consistently high standard of customer service, balancing commercial objectives with strong customer relationships.
• Support the Credit & Collections function, promoting best practices, continuous improvement, and providing buddy cover as needed.
Core Competencies:
- Strong background in Credit & Collections within a multinational environment or shared services environment.
• Solid understanding of the Order to Cash (OTC) end to end process.
• Sound financial judgement with the ability to interpret customer financial statements
Experience in the Pharmaceutical Industry strongly preferred or multinational.
Education:
• Third level qualification in Finance, Business, Accounting, or a related discipline or equivalent relevant experience.
Technical Skills:
• Proficiency in Microsoft Office, particularly Excel (analysis, reconciliations, reporting).
• ERP experience (SAP or Oracle) strongly preferred
• Experience working across Order to Cash processes
*** Are you eligible to work in Ireland?
As this is a Contract role, you will need a Visa: either Stamp 1G or Stamp 4 ***
All applications will be treated with the strictest confidence
Kenny-Whelan Contact:
For further information please contact Carmel Synnott on 087 7422268 or send your updated CV to [email protected]