My Client in a 5 star hotel is looking to recruit a senior hotel receptionist. If you have 2 years experience working in a hotel receptionist please apply directly or send your CV to [email protected] for immediate consideration.
Main duties
• To greet all guests on arrival, and at all times, in a warm, welcoming and friendly manner
• To carry out our customer relations policy as outlined (displayed in back office)
• To communicate our services and facilities to guests as required commencing with information at check in e.g. bar & restaurant location, courtyard location etc. And throughout their stay concerning other facilities of the hotel e.g. Leisure activities
• To check guest in/out of bedrooms using room master, balance tills, shift, fill out relevant cash sheets, complete daily business sheets, dinner sheets and communicate any changes with relevant staff members.
• Administrative duties to include type up of menus, table plans, wine lists and any other admin that may be required through the course of the day.
• Act as the first point of contact for escalated guest issues or special requests.
• Assist with training and mentoring new or junior reception staff.
• Ensure all shifts are properly staffed and communicate any shortages to management.
• Review and approve daily business sheets, ensuring accuracy before submission to management.
• Monitor the presentation and cleanliness of the front desk area.
• Liaise with other departments to ensure seamless guest service and communication.
• Manage switch board, answering call on or before the third ring, in a polite & courteous manner and transfer call accordingly or take messages recording all important details in the handover diary.
• Communicate with reception and reservations team giving a full and complete handover of any important information at the end of each shift.
• To deal with any customer complaint in a professional manner and notify management of these
• To ensure that the guests needs and requirements are met, without always having to be specifically asked by the guest i.e. anticipation and forward thinking make for the best possible service
• To ensure a high standard of personal hygiene and grooming
• To wear the relevant uniform as directed by management at all times
• To ensure that all reasonable care is taken for the health and safety of yourself, other employees, guests and other persons on the premises.
• To carry out fire drills
• To observe all safety procedures and rules
• To take reservations as necessary and ensure that all charges are correctly posted to bills
• To become familiar with all other procedures for reception which the property requires
• To report and where possible take action on incidents of accidents or damage
• To attend all training courses and meetings as notified to you by management
• To carry out any other duties notified to you by management.
#CplOS25
