Service Administrator

They are seeking an experienced Service Administrator to work in tjeir Service Department abased in Ballycoolin, Dublin 11

Reporting to the DAF Service Manager this role will be a busy role as an administrator in their HGV Service Department.

Candidate Requirements

·      At least 2 years’ experience in a similar role in the motor industry in a dealership, preferably in a HGV or CVRT environment

·      Excellent and demonstrable front line customer service and administrative skills and experience

·      Good attention to detail for recording all relevant details in documentation and systems.

·      Excellent communication and organisation skills

·      Highly flexible and organised with very good administrative skills

·      A working knowledge of vehicle management systems / Keyloop /Kerridge / CDK Autoview distinct advantage

·      Knowledge and experience of Dealer Management Systems, experience with Kerridge CDK a distinct advantage

·      Full, valid, current driving licence for driving in Ireland

·      A keen interest in the automotive industry and a general understanding of vehicles and terminology.

Key Responsibilities

• You will be providing full end to end service when a customer confirms they wish to schedule a vehicle service booking or repair you by phone, email and walk-in including but not limited to: 
  • meeting and greeting all service customers promptly and professionally
  • customer check-in and communications throughout the process
  • determining workshop availability for service, maintenance and repair work
  • ensuring vehicles are ready at the committed time, explaining clearly the work completed
  • All other relevant administration in relation to the end to end process for servicing and maintenance of customer vehicles including systems input, invoicing and daily management of ‘work-in-progress’ 
  • liaising with other teams in the business, management, sales, warranty, parts
  • assisting with gathering customer service feedback, ensuring processes consistently meet ISO standards.

Reward package:

• Fulltime permanent contract with a leading motor group in Ireland
• Competitive Salary
• 22 days paid annual leave
• Manufacturer Training 
• Contributory Pension Plan
• Access to Benekit App, wellbeing, discounts and learning app
• Access to EAP including wellbeing app