Role Overview:
As a Service Support Administrator, you’ll be the first point of contact for engineers and customers, ensuring service jobs are logged, tracked, and completed efficiently. You’ll manage purchase orders, assist with invoicing, update customer portals, and help track machines and short-term hire jobs. This is a hands-on administrative role that requires attention to detail, strong communication, and a proactive approach.
Key Responsibilities:
* Take calls from customers and engineers and log service requests.
* Update service leads about unissued or pending jobs.
* Request POs from customers and link them to jobs.
* Complete jobs and generate invoices.
* Update customer portals with job progress.
* Investigate and resolve customer invoice queries.
* Track machines in inventory and manage short-term hire jobs.
* Liaise with internal teams to support smooth service operations.
Skills & Attributes:
* Strong organisational and multitasking skills with excellent attention to detail.
* Clear, professional communication skills.
* Competent in **Microsoft Office** (Word, Excel, Outlook).
* Ability to work efficiently in a fast-paced, team-oriented environment.
Experience:
* Previous experience in service administration, customer service, or parts support, preferably within material handling, industrial machinery, or a similar technical sector.
* Familiarity with service processes, invoicing, and job tracking is an advantage.
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