Service Product Manager wanted for Biopharma Manufacturing client on a full time basis.
Company Background:
Our client is a leading supplier to the biopharmaceutical manufacturing industry. Their unique value is based on combining long experience with the ability to engineer, design, manufacture, commission, qualify, and service the entire bioprocess to reduce overall cost, shorten time to market, and maximize productivity. Our clients products include process and equipment engineering/consulting services, comprehensive site services, bioreactors and fermenters, filtration and chromatography systems, prep and hold systems, and cleaning/sterilization systems.
Position Summary:
The Service Product Manager will provide the deep product expertise needed to lead the organization and make strategic product decisions. They will analyze market and competitive conditions, laying out a product vision that is differentiated and delivers unique value based on customer demands. The role spans many activities from strategic to tactical and provides important cross-functional leadership.
Responsibilities:
• Support the activities of the Sales and Marketing/Product Development Departments.
• Provide technical guidance to customers and internal contacts.
• Prepare ‘Budget’ and detailed ‘Firm’ proposals.
• Determine service cost (material and labor).
• Conduct contract review with Sales.
• Prepare project turnover package when an field work/order is completed.
• Provide design, project engineering and operations management on service projects from order receipt through to completion.
• Prepare and maintain service project schedules including the management of customer expectations.
• Assist in setting service priorities and schedules.
• Provide leadership to field service technicians in project execution.
• Prepare and submit Customer Field Service Reports
• Provide assessment of services department staff
• Manage Cost Reduction and service Improvements
• Complete monthly internal financial forecasts and reports.
• Execute other tasks as assigned
• Ability to travel when required
Qualifications/Experience:
• Bachelor’s Degree in Engineering or Honors Degree (Level 8)
• 5 years in equipment service or customer service
• Experience with leadership in a manufacturing environment preferred
• General knowledge of S/S vessels, components, accessories and remediation processes.
• Proven ability to lead, supervise and coach a team
• Computer skills such as Microsoft Excel, Word & Powerpoint.
For more information please call Christina Keating on 0214944872 or email [email protected]
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