Overview of Role
The trade-in coordinator is responsible for all services associated with trade-in services within. The role centers on the management, processing, quality assurance and dispatch of all devices processed within the trade-in department. They are responsible for ensuring that all devices meet end to end handling and are responsible for providing all recorded data to our sales team and customers. They must work closely with the trade-in supervisor on day-to-day operations.
Main Responsibilities are not limited to but will include.
• Managing the status of all devices and their locations.
• Processing customer devices across channels.
• Managing the end-to-end process of customer handling requirements.
• Providing daily updates on all trade-in channels and aging jobs to the manager and supervisor.
• Reporting issues with cases to Supervisor / Support Ops Manager.
• Creating sales lists and reporting for management and sales team.
• Ensure that all outgoing consignments are correct and recorded.
• Meeting administrative and targets as set by manager.
• Cross training functions for other staff members when necessary.
• Supporting supervisor on customer handling processes, outsourced trade-ins and all cross department tasks.
Person Specification
We would be looking for the following attributes:
• The ability and knowledge to accomplish tasks and processes on time and too a high quality.
• Proficient in Microsoft Excel.
• Ambitious, demonstrator of innovative thinking, seeking to improve processes.
• Have good attention to detail and high degree of accuracy.
• Ability to work under pressure.
• Ability to adapt to rapidly changing work environment.
• Enthusiastic, flexible, and dependable
