Customer Service Representative

Our client, a Mayo based multinational, manufacturing organisation, are currently recruiting for a Customer Service Representative. This is an excellent opportunity for someone to develop their career in a well established organisation and would suit someone who has experience working in a multinational organisation and also with order entry. and ERP Systems. This is a permanent position and will be full time office based when it is safe to do so.

Overview of role:

Work closely with all departments involved in the manufacturing operations to ensure that customer orders meet their estimated delivery dates. This includes the participation in daily meetings with key departments such as Production, Quality and Supply Chain.
Deal with queries that arise from customers that are served by the Castlebar facility.
Manage the Request & Estimated Delivery dates for all Sales Orders. They are crucial to track Delivery KPI’s and metrics. The Production systems also use the dates to prioritise within the Production Plan.
Continue to manage queries that arise from customers that are served by the Castlebar facility and deal with customer calls.
Become familiar with supply chain processes and become proficient with lead-time analysis.
Start communicating directly with sales team Key Account Managers regarding Planning inquiries.
Work with Key Account Managers to determine customer delivery dates and set expectations.
Support the Castlebar team in meeting site KPIs, such as Delivery on Time, Order in Full, Order Entry.
Manage product return matters from customers and work closely with the relevant departments to ensure that the appropriate corrective actions are taken and communicated to the customer.

Essential Duties and Responsibilities:

Create and manage Sales Orders received on the ERP system Dynamics 365
Communicate Sales Order Confirmations to the Customer
Initiate Purchase Order Requisitions when required
Prepare Invoices and issue to the Customer
Receive and investigate all customer queries to a high professional standard
Release Production Orders & work closely with the Production & Warehouse team on all changes/updates.
Manage delivery dates to ensure priority of all Sales Orders to Production, Warehouse and Logistics.
Review and maintain Customer Open Orders on a daily basis.

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully function in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience:

Must have a third level qualification in Business or other related degree from an accredited third level institution.
The successful candidate must have experience in working in a similar type role in a manufacturing environment.
Experience in working in a start-up environment will be a distinct advantage.
The successful candidate must also possess the following skills and attributes:
Working knowledge of ERP systems. Dynamics 365 would be a distinct advantage
Willingness to seek opportunities to better the Customer experience
Self-motivator
Action orientated
Ability to quickly adapt to change
Good organisation skills
Good working knowledge of Excel
Accuracy and attention to detail
Excellent communication skills