Customer Service Representative
Drumshanbo, Co Leitrim
Full Time – Onsite
Reporting to the Operations Director, this full-time, permanent role provides essential support in managing the Customer Service & Order Management process, from customer order entry through to logistics support, while ensuring clear communication between customers, production, and logistics.
The ideal candidate will be organised, proactive, and eager to learn, with a strong eye for accuracy and the ability to work effectively as part of a close-knit team.
Key Responsibilities
- Process incoming customer orders and maintain accurate records
- Liaise with the Production and Logistics teams to coordinate order fulfilment and delivery schedules
- Communicate proactively with customers regarding order status, documentation.
- Manage internal stock and order requests between departments
- Liaise with freight partners and other external stakeholders to ensure smooth delivery and administration
- Provide general administrative support and contribute to ad hoc projects as required.
- Support the Logistics function with documentation in line with Revenue requirements and excise duties.
- Accurately enter and manage customer orders in SAP.
- Act as the main point of contact for internal and external stakeholders in relation to stock availability and delivery timelines
- Coordinate with internal teams to resolve issues relating to product availability and delivery delays
- Prepare reports and operational updates for Management.
- Ensure all interactions reflect a premium, customer-first experience.
Skills and Competencies
- Previous experience in an administrative support role (AR experience an advantage).
- Proven experience in order management, order-to-shipping processes, or B2B customer service.
- Excellent attention to detail with a high level of accuracy.
- Strong organisational, planning, prioritisation, and time-management skills.
- Strong interpersonal and communication skills with a collaborative, team-oriented approach.
- Proficient in Microsoft Office, particularly Excel.
- Comfortable learning and working with ERP and production systems (SAP experience an advantage).
For more information, please contact [email protected]
