Customer Service Representative – Galway – 17:00 to 01:00 Monday to Friday
We are looking for a number of motivated Customer Service Representatives to join a growing team within the Network Marketing sector. As the first point of contact for both customers and brand partners, you will handle inquiries, address issues, and ensure a smooth and positive experience. Your responsibilities will include offering support on product information, order status, company policies, and compensation plans, all while maintaining a high level of professionalism and efficiency.
This position is based in Galway. You must be available for working hours which are 17:00 to 01:00 Monday to Friday. Hybrid options available after training period.
KEY RESPONSIBILITIES
• Respond promptly to customer and brand partner inquiries through phone, email, and live chat.
• Resolve issues related to orders, products, refunds, commissions, and accounts.
• Manage product complaints, ensuring prompt and effective resolutions in accordance with company policies, while ensuring customer satisfaction.
• Provide detailed information on company policies, promotions, and compensation structures.
• Stay updated on the company’s products, business model, and compliance protocols.
• Process refunds, exchanges, and adjustments in line with company guidelines.
• Record customer interactions accurately and escalate complex cases to the appropriate team.
• Assist brand partners with navigating back-office systems and understanding their earnings and orders.
• Represent the company in a knowledgeable, professional, and courteous manner.
• Collaborate with other departments to provide a seamless experience for customers.
• Adhere to company procedures and industry regulations to ensure compliance.
ADDITIONAL RESPONSIBILITIES
• Complete all required training and adhere to established policies and procedures.
• Carry out other duties as assigned.
REQUIREMENTS AND QUALIFICATIONS
• Native speaker of one or more languages.
• Proficiency in both spoken and written English.
• Strong communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Exceptional telephone and customer service skills.
Please apply today if you are interested or contact Zara.egan@cpl.ie with an updated CV with any queries.