Customer Service Representative – Galway City - Onsite – 5pm to 1am - Monday to Friday
We are looking for a number of motivated Customer Service Representatives to join a growing team within the Network Marketing sector. As the first point of contact for both customers and brand partners, you will handle inquiries, address issues, and ensure a smooth and positive experience. Your responsibilities will include offering support on product information, order status, company policies, and compensation plans, all while maintaining a high level of professionalism and efficiency.
This position is based in East Galway City. You must be available for working hours which are 5pm to 1am Monday to Friday. This is an onsite role for the probationary period. Hybrid options available once probation has been passed.
KEY RESPONSIBILITIES
• Respond promptly to customer and brand partner inquiries through phone, email, and live chat.
• Resolve issues related to orders, products, refunds, commissions, and accounts.
• Manage product complaints, ensuring prompt and effective resolutions in accordance with company policies, while ensuring customer satisfaction.
• Provide detailed information on company policies, promotions, and compensation structures.
• Stay updated on the company’s products, business model, and compliance protocols.
• Process refunds, exchanges, and adjustments in line with company guidelines.
• Record customer interactions accurately and escalate complex cases to the appropriate team.
• Assist brand partners with navigating back-office systems and understanding their earnings and orders.
• Represent the company in a knowledgeable, professional, and courteous manner.
• Collaborate with other departments to provide a seamless experience for customers.
• Adhere to company procedures and industry regulations to ensure compliance.
ADDITIONAL RESPONSIBILITIES
• Complete all required training and adhere to established policies and procedures.
• Carry out other duties as assigned.
REQUIREMENTS AND QUALIFICATIONS
• Native speaker of one or more languages.
• Proficiency in both spoken and written English.
• Strong communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Exceptional telephone and customer service skills.
Please apply today if you are interested or contact Zara.egan@cpl.ie with an updated CV with any queries.
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