Clerical Officer
Location - Shannon, Co. Clare
Job Specification & Terms and Conditions
Principal Duties and Responsibilities
In line with employer policies, procedures and best practice standards the Clerical Officer will:
Administration
- Provide office support, answer queries and provide a reception / telephone service
- Keep themselves appraised of the relevant documentation / procedures as relevant
- Be able to take meeting notes
- Manage data - including maintaining, correcting, collating, interrogating, validating and processing data
- Maintain accurate up to date records filing systems and records (computerised / paper copy)
- Assist in and / or prepare reports as necessary
- Provide required information and support to Service Managers and teams, team members, clients, patients, members of the public etc.
- Action all communications in a timely manner
- Undertake any other administrative support and assignments as directed
- Represent the service in a positive manner
Customer Service
- Make phone calls to and take phone calls from members of the public
- Use email as a form of communication when required
- Promote and maintain a customer focused environment
- Ensure that service users are treated with dignity and respect
- Act on feedback from service users / customers and report same to Line Manager
Service Delivery and Improvement
- Handle sensitive and confidential information as per GDPR guidelines
- Actively participate in innovation and support change and improvement initiatives within the service
- Identify potential problems / inconsistencies in a timely manner and consult with Line Manager as appropriate
Standards, Policies, Procedures and Legislation
- Maintain own knowledge of relevant employer policies, procedures, guidelines and practices, to perform the role effectively
Should the role be of interest to you please apply in with your current
