Customer Service Representative | Hybrid | Dublin | 35-45K

My client, a distributor of Polymer/Plastic granules to the plastic’s manufacturing industry is looking for a Customer Service Administrator to join their team in Rathcoole.

3 days in office / 2 days WFH

Duties:

Receive orders from customers, acknowledge receipt
Request pricing from supplier / salesman
Enter customer orders on SAP
Enter Purchase order on SAP and send to supplier
Follow up with supplier for delivery dates and liaise with customer accordingly
Receive stock on SAP
Dispatch stock and send paperwork to customer
Send instructions to warehouse (if relevant) to dispatch goods
Arrange collections (where necessary) from suppliers
Advise warehouse when stock is arriving
Maintain stock levels and complete stock take at month end
Invoice / credit customers accordingly
Maintain all hard copies and UK filing as required
Support to Salesmen where needed
Reconcile warehouse / transport costs with accounts

Candidate:

Education with a minimum of the leaving certificate or equivalent
Experience of working within a customer service/customer care,
Excellent organisational and telephone skills
Experience within a customer service role
Strong relationship building and interpersonal skills
Flexibility with working hours
IT skills; e.g. experienced in the use of CRM (Salesforce), SAP, Tableau and/or Microsoft Office suite