My client in the motor industry located in South Dublin, is looking for a Senior Service Advisor, if you have at least 2 years’ experience within the motor industry please apply directly or send your CV to [email protected]
This an exciting opportunity for an ambitious technically minded person to assist in the support of the running of the service department.
Skills and experience:
- excellent and demonstrable front line customer service and administrative skills and experience
- at least 2 years’ experience in a similar role in the motor industry
- good communication, interpersonal and presentation skills
- good attention to detail for recording all relevant details in documentation and systems.
- a working knowledge of vehicle management systems / Keyloop /Kerridge / Autoview distinct advantage
- flexibility in your approach to work
- Full, valid, current driving licence for driving in Ireland.
- If you are from outside the EEA, this role does not qualify for a work permit unless you already hold one
About the role:
- You will be providing full end-to-end service when a customer confirms they wish to schedule a vehicle service booking or repair you by phone, email and walk-in including but not limited to:
- meeting and greeting all service customers promptly and professionally.
- customer check-in and communications throughout the process
- determining workshop availability for service, maintenance and repair work
- ensuring vehicles are ready at the committed time, explaining clearly the work completed
- All other relevant administration in relation to the end to end process for servicing and maintenance of customer vehicles including systems input, invoicing and daily management of ‘work-in-progress’
- liaising with other teams in the business, management, reception, sales, warranty, parts
- assisting with gathering customer service feedback
Reward package:
- Fulltime permanent contract with a leading motor group in Ireland
- Competitive Salary
- 22 days paid annual leave
- Manufacturer Training
- Contributory Pension Plan
- Access to Benekit App, wellbeing, discounts and learning app
- Access to EAP including wellbeing app