Role - Claims Analyst - Italian
Location - Dublin
Contract type - Permanent
Work model - Hybrid (currently Remote)
Working hours - Mon - Fri 9am - 5:30pm
Language - Italian and English
At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.
The Claims Analyst is accountable for the provision of service support in the life insurance financial services sector to customers of a major life insurance Irish company operating in the EU. Provision of information, resolution of claims and queries, communication with internal and external customers.
The Customer Service Representative will be working within and promoting the Company Values at all times.
Key Duties and Responsibilities
- Responsibility for providing product information to branches and their customers.
- Life insurance claims related documentation control and request to appropriate recipients.
- Responsibility to provide detailed information on single or groups of live policies.
- Registering in the appropriate systems all those information related to pending cases.
- Reconciliation of legal documents in line with agreed procedures.
- Responsibility for guiding new and existing customers through the policy process for the client.
- Resolving customer claims on a day to day basis in an efficient and timely manner.
- Recording customer information and issues in the appropriate systems and ensuring that records are maintained and are kept up to date.
- Providing daily and weekly reports on issues when occurred.
- Monitoring, responding and reporting on customer feedback, as instructed.
- Troubleshoot system and business process problems and escalate when required.
- Cooperate with client’s teams to resolve customer issues, as requested.
REQUIREMENTS:
- Minimum 1-year previous relevant work experience, ideally in the insurance sector or claims processing area.
- Previous experience in reviewing and analysing documentation.
- Be fluent in Italian and English, both written and spoken.
- Immediate eligibility to work in Ireland.
- Deep rooted passion for delivering success.
DESIRABLE REQUIREMENTS:
- Be customer orientated, enthusiastic, courteous, assertive with an excellent attention to detail and procedures.
- Have excellent communication skills, both verbal and written.
- Experience of working with a recognised CRM system.
- An ability to prioritise own workload, work to strict deadlines and effectively manage time.
- A professional manner with excellent interpersonal skills.
- Proficient in Microsoft office.
- A demonstrated ability to work independently and collaboratively within a dynamic environment.
Benefits and perks:
- Remote work model (after training)
- Internal career progression opportunities
- Fully subsidised healthcare
- Employee assistance programme (EAP)
- PRSA Scheme.
- Training & Development
- Bike to work scheme.
What would you bring? As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.
Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated!
Equal opportunity employers:
At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.
For more information, don't hesitate to reach out to [email protected] your journey to becoming a valued part of Covalen starts here.
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