Commercial & Customer Service Representative
Duration: 6 months
Hours: 37.5 per week Mon-Friday
Location: Basingstoke
Pay rate: £14.68 and £19.57 per hour PAYE
We are currently looking for Commercial & Customer Service Representative to join the Product Supply and Logistics Team.
Duties will include all elements of Commercial and Customer Service support.
This will include interacting with key customers and our third-party call centre supplier, handling calls from customers and processing requests, reviewing purchase trends and taking appropriate supply decisions and working directly with customers to ensure appropriate supply.
Key responsibilities will include the following:
• Manage Customer communications (calls, emails etc.) working closely with an external call centre service provider.
• Direct support & liaison with Company Sales Teams
• Processing supply orders
• Provide first line administration support including payment & accounting administration.
• Payment dispute resolution handling
• Generate and review daily, weekly and monthly reports from local systems and review data & analytics for control purposes, including analysis of sales using a variety of tools including (Business Objects, Tableau and Excel)
• Improvement projects supporting distribution of medicines across the UK
• Happy working in a team with a can-do attitude and a drive to close out activities.
• Basic tools such as Excel would be required with full training on other analytic tools provided.