Concierge/Hospitality Manager

Concierge/Hospitality Manager

Our client, a major employer in the mid-west region, is now actively recruiting a Concierge/Hospitality Manager that is passionate about delivering exceptional customer and hospitality service, to join their dynamic team in Limerick.

This is a fantastic opportunity for ambitious applicants to further develop their career and to gain excellent experience in a high-profile organisation, so if you are interested, please apply!

The Role:

Reporting to the Chief Operations Manager, the Concierge/Hospitality Manager will undertake duties of a hospitality and administrative nature to ensure all activities and events run smoothly and efficiently for all guests/users and for working colleagues.

The concierge works as part of a team, and their primary role is to create a positive first impression for guests or visitors, and to endeavour to meet requests or requirements to make the visit more comfortable

Responsibilities to include:

·      Using one’s initiative to make decisions on the job, and communicating these decisions to other members of the team is critical

·      Following procedures when looking after key contacts internally and externally is of utmost importance and it is a position where discretion is valued

·      Interact with all visitors and staff in a pleasant and efficient manner maintaining the level of reserve which is appropriate to the delivery of the service required

·      Welcome guests

·      Answer telephone and check emails

·      Send out emails regarding changes in service from email address

·      Manage the diary, scheduling, and co-ordinating appointments, meeting rooms and events

·      Arrange bookings for meeting rooms / events / restaurant reservations and provide administrative support for colleagues and support all functions related to the meeting rooms including AV support

·      Prepare quotations and issue catering menus for internal guests

·      Prepare and send weekly schedule for meetings and catering

·      Check the building for any maintenance issues and advise buildings maintenance accordingly

·      Set up meeting rooms as required

·      Check meeting room before and after guests vacate

·      Provide catering services for the meeting rooms

·      Assisting the restaurant staff for lunch when required

·      Meet with the catering team weekly to discuss and plan the work for the week and to highlight any events/areas that might need addressing

Skills & Experience that we need:

·      Knowledge and experience in the hospitality/catering sector is important and a qualification in this area is necessary

·      The ability to work alone, work as part of the team and work with other teams is important

·      Excellent communication skills and high levels of discretion

·      Very good IT skills (word, excel, outlook and PowerPoint) and excellent communication skills (written and oral)

·      Multi-tasking skills are also important as the concierge must be able to do several things with constant interruptions. The concierge will face all kinds of problems and issues and must readily solve these to the satisfaction of guests

·      Must be extremely well organised and be able to plan ahead for all eventualities (e.g. double booking in meeting rooms, guests running late for lunch/meeting etc)

·      Attention to detail, the ability to think ahead and use initiative to solve problems are key competencies

·      As the first point of contact many people and visitors will have, effective communication is the most important element of the position, and discretion is critical.

The Offer:

This is a permanent role, based onsite, in Limerick, with expected base salary of €35,000K to €45,000K per annum, depending on candidate’s experience, with benefits package, and the opportunity to work as part of a great team.

Hours of work are Monday to Friday 8am – 4.30pm, with one hour for lunch.

 On occasions (evening and weekend events) you may be required to be on duty, and these will be advised in advance of the hours required.

How to Apply:

If you are interested in applying, or want to know more about this role please contact, Orlaigh FitzGerald-Quinn in Cpl Limerick on 085 801 7135 or email your CV to [email protected]

For a full list of our open jobs, please have a look at cpl.com.

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