Role - Content Specialist | English (USA)
Location - Dublin
Contract type - Permanent
Work model - Remote
Working hours - Night shift ( 12am-8am )
Language - English (USA)
* We can only consider applicants eligible to work full-time in Ireland.
At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.
Content Specialist
The main function of a content specialist is to surface the best content and conversations on a text-based social media platform, with a specific focus on algorithmically sourced trending topics. The ideal candidate will have excellent editorial judgment, a strong command of social media, and a deep understanding of trending news and topics, as well as how they inform social conversations.
Requirements:
- Proven experience in social media, editorial, content creation, journalism or digital media.
- Deep knowledge of the social media landscape, user generated content and text-focused conversation platforms.
- Experience with social discovery and/or social listening tools.
- Skills in editorial strategy and understanding of what makes digital content engaging and relevant.
- Excellent communication skills, both verbal and written, with strong orthography and grammar skills.
- Foreign language skills are a plus.
- Education: Bachelor's degree required. Marketing, Advertising, Copyrighting, Journalism.
- Experience of living in the USA.
Job Responsibilities:
- Review a range of content and topics, including news and entertainment from a diverse set of users, publishers, broadcasters, public figures, creators and influencers.
- Identify and contextualize cultural trends and current affairs across a broad spectrum of themes.
- Apply review guidelines to content at scale, maintaining commitment to accuracy and consistency.
- Use editorial skills to identify edge cases or guidelines questions, escalating open questions or potential misalignments.
- Learn and use internal editorial tools and communications systems.
- Oversee selection decisions and respond to questions regarding guidelines or edge cases.
- Collaborate with our internal teams to improve user experience.
The ideal candidate will be able to work an atypical schedule as required, including Saturday and Sundays, and will demonstrate a commitment to accuracy and consistency in their work.
Benefits
• Health Insurance
• 25 days Annual Leaves
• Extensive Training & Development
• Access to Covalen’s Wellness Programs.
• Tax Saver Travel Card
• Bike to work scheme
What would you bring? As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.
Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated!
Equal opportunity employers:
At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.
For more information, don't hesitate to reach out to this mail ID: [email protected] and your journey to becoming a valued part of Covalen starts here.
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