Customer Account Manager (m/f/d) – Frankfurt
Hybrid (3 days office, 2 days home office)
Our client, a leading financial services and payment systems company, is looking for a dedicated Customer Account Manager (m/f/d) to support and develop a portfolio of small and medium-sized customers.
As a Customer Account Manager, you will be the central contact for your assigned customer portfolio and ensure proactive support and excellent service – by phone and email. You will be responsible for maintaining and expanding customer relationships, increasing profitability, and contributing significantly to customer satisfaction.
What you would do
Proactive support and service for a portfolio of small and medium-sized customers via telephone and email
Maintain, grow, and increase the profitability of customer relationships
Identify cross-selling and upselling potential in the area of merchant processing products and services
Act as the escalation point for internal and external customer inquiries
Create reports, presentations, and offers based on customer information
Work closely with internal teams to implement customer-oriented solutions
Who you are/experience needed
University degree or comparable professional experience
1-2 years of experience in customer management or account management, ideally in the financial or payment services sector
Fluent German and English skills
Strong customer focus and communication skills
Analytical and problem-solving skills
Organizational and project management skills
Confident use of Microsoft Office (especially Excel, PowerPoint)
Ability to manage multiple tasks and projects simultaneously
What We Offer
Attractive salary package: approx. €50,000 base salary plus bonus
Modern hybrid Working model (3 days in the Frankfurt office, 2 days working from home)
A dynamic, growing company with innovative products
Various training and development opportunities
A motivated team and an open corporate culture
Interested? Let's have a confidential chat to see if this is the right fit for you!
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