Join Bank of Ireland through Cpl – Build Your Future in Banking!

Customer Service Advisors needed in Cork!

Locations: At the moment have the following roles available:

Fermoy covering Little Island & Middelton - 3 month contract (June, July, Aug)
Macroom covering Wilton & Ballincollig - 12 month contract
Little Island covering Fermoy & Middleton - 12 month contract
Middleton covering Little Island & Fermoy - 12 month contract

Salary: €29,000 per year

Working Hours: 9am - 5pm, Monday - Friday, fully onsite

We’re looking for an ambitious and motivated individual who wants to kick-start or advance their career in banking.

As a Welcome Advisor, you’ll be the first point of contact for customers, ensuring every interaction is friendly, professional, and efficient. You’ll work as part of a dynamic, supportive team while engaging with both personal and business customers.

Key Responsibilities

Deliver exceptional customer service (including cashier duties where required)
Guide customers through self-service banking options such as Banking 365
Manage customer flow and ensure a smooth branch experience
Update and maintain customer information on internal systems
Handle basic queries and issues confidently and escalate when necessary
Share customer insights to help improve service delivery
Embrace change, innovation, and learning as part of your daily role

What Will Make You Stand Out

A track record of excellent customer service
Strong communication and teamwork skills
Self-motivation with a drive to achieve goals
A curiosity for technology and openness to learning new systems
A genuine interest in growing your career with Bank of Ireland
Interest in further study and professional development (APA or similar qualifications)

If you’re ready to start a rewarding career journey with Bank of Ireland and Cpl, apply today and take the first step toward building your future in banking!