THE JOB: CUSTOMER SERVICE EXECUTIVE
(French AND Spanish OR Portuguese)
Our client is currently looking for someone who is looking for a next step in or into exciting customer support.
Responsibilities:
- You will be the first point of contact for our customers with the responsibility of ensuring a positive customer experience.
- You will own, document, and resolve issues such as why customers contact us, how we have resolved their issues and what we can do better the next time.
- Process Improvement – We are always looking for ways to do things better, you can make improvements here.
- Review customer complaints, track customer complaint resolution and handle complex and escalated customer service issues
Your Profile:
- Minimum of 6 month’ experience in Customer Service.
- Fluent in French AND (Spanish OR Portuguese). English as well.
- You are an ambitious, hard-working, determined, positive, helpful person with interest in growing your career.
- You have customer relationship-building skills.
- Planning and Organising skills.
The offers:
- 25 days annual leave, increasing with years of service
- Company plan VHI Health Care & Dental cover for employee and dependencies
- A Pension commencing after probation period
- Participation in employee recognition programs
- Discounted gift certificates
- Discounted TaxSaver Travel cards/free car parking (subject to availability)
- Income Protection
- Life Assurance
- Access to our Tuition Reimbursement Scheme
- Free educational support
- Additional ‘perks’ - Free breakfast cereal, fruit, tea/coffee, fantastic catered events and wellness activities throughout the year etc.
- So on...
Interested? Apply today sending your CV.
