FRENCH- CUSTOMER SERVICE REPRESENTATIVE
Our client, a Galway based healthcare business, are seeking to hire a customer service representative who can speak fluent French and English. This is a permanent role reporting to the customer service manager.
This role will have hybrid working options after a probation period with the role being based in Galway City.
Key Responsibilities
- Respond to customer queries and concerns via phone, email, and live chat in a timely and effective manner.
- Handle customer complaints and troubleshoot issues, including pricing, billing enquiries, and order status updates.
- Assist customers with placing orders, returns, refunds, and exchanges in line with company policies.
- Collaborate with internal departments to resolve customer concerns efficiently.
- Maintain up-to-date knowledge of company facilities, websites, products, promotions, policies, and procedures.
- Represent the company in a professional, courteous, and efficient manner at all times.
- Complete documentation in accordance with internal standards and ensure compliance with company procedures.
- Adhere to all health and safety guidelines and work in a safe manner at all times.
Requirements
- Fluency in spoken and written French and English.
- Minimum of 2 years’ experience in a Call Centre or Customer Service environment.
- Excellent communication skills, both written and verbal.
- Strong telephone manner and customer service skills.
- Ability to work independently and collaboratively within a team in a fast-paced environment.
For more information, please contact [email protected]
