CUSTOMER SERVICE SPECIALIST – DUTCH SPEAKER (HYBRID, GALWAY)

Our client is a well-established, global organisation with a significant operational hub based in Galway. Supporting customers and commercial partners across Europe, this company is known for its collaborative culture, strong focus on quality, and commitment to delivering an exceptional customer experience. The Galway team plays a key role in European operations, offering a dynamic, supportive environment where ideas are welcomed and continuous improvement is actively encouraged.

This is a permanent, hybrid opportunity for a Dutch-speaking Customer Service Specialist to join a European Customer Services team, acting as a key point of contact for customers and distributors across Europe.

RESPONSIBILITIES

Act as the first point of contact for customers and key distributors across Europe
Process customer orders accurately via the CRM system (email, phone, fax, and online)
Proactively communicate with customers on order status, queries, and updates
Review and manage open customer orders on a daily basis
Investigate and resolve order processing issues, working cross-functionally where required
Handle email, fax, and telephone enquiries related to pricing, inventory, delivery, and general queries
Collaborate with internal teams to ensure accurate data within SAP and other systems
Maintain and update customer account information and communicate changes to the sales team
Stay informed on products, inventory levels, promotions, and special requirements
Escalate issues and potential risks to the Customer Services Team Lead
Support continuous improvement initiatives and share ideas across the team
Liaise with warehouse and supply chain teams regarding inventory and escalations
Prepare customer and internal reports as required
Build and maintain strong relationships with customers and internal stakeholders
Comply with Quality Management System (QMS), ISO, FDA, and other regulatory requirements
Carry out all duties in line with company policies and procedures
Demonstrate professional behavior at all times
Undertake additional duties and projects as assigned.

REQUIREMENTS

Fluent Dutch speaker (essential)
Strong customer-focused mindset
Self-starter with the ability to take initiative
Professional, engaging, and positive communication style
Excellent time management and multitasking skills
Adaptable and comfortable working with changing priorities
Strong problem-solving and critical-thinking skills
Comfortable working with ambiguity and evolving processes
Excellent verbal and written communication skills
Strong attention to detail
Team player who can also work independently
Confident working in a fast-paced environment
Proficient in MS Office (Word, Excel, Outlook) and comfortable with IT systems
Strong computer navigation and typing skills
Professional email etiquette
SAP or ERP system experience is a strong advantage
Previous customer service experience preferred (healthcare industry an advantage but not essential)

For more information, please contact [email protected]

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