Role: Customer Support Specialist - Portuguese and French Speaking

Salary: € 34,000 base per year, plus generous list of benefits

Employment Type: Full-time, Permanent

Location: Park West Business Park, Dublin 12

Hybrid model: Three days a week onsite in the office

Working hours: Monday - Friday, Afternoon shift (14:30 - 23:00)

We are seeking a Customer Service Executive fluent in French, Portuguese and English to join a high performing support team. The role involves handling day to day customer requests via phone and email.

Delivering an excellent customer experience will be the main focus of this role. You will be expected to take ownership of issues and resolve them end to end rather than simply closing cases.

You will work in a diverse and collaborative environment where high quality service and customer satisfaction are recognised and rewarded.

What You Will Do

Act as the first point of contact for customers and ensure a positive experience
Investigate, document and resolve customer issues
Contribute to continuous improvement by suggesting better ways of working

What You Will Bring

Full fluency in French, Portuguese and English
A strong customer focused mindset with a sense of urgency
Excellent communication and relationship building skills
A positive, motivated attitude and interest in career development

Benefits

25 days annual leave increasing with service
Private health care and dental cover
Pension scheme after probation
Employee recognition programmes
Travel benefits or onsite parking subject to availability
Income protection, life assurance and learning and development support
Onsite perks including complimentary food options, refreshments and regular well being initiatives

Sounds Interesting? Apply with your CV today.

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