Job Summary
Technical Support Engineer - French Market
• Our client is busy building the new EMEA HQ in Cork and we’re excited to invite new joiners to work as part of Level 1 Technical Support Team!
• We offer a fantastic suite of benefits including volunteer time off, employee appreciation days and extensive medical & wellness plans.
What you will do:
- Providing Technical Support via telephone, web or autosupport.
- Researching customer issues in a timely manner and follow up directly with the Customers with recommendations & action plans.
- Collaborating with other Technical Support Engineers who may need assistance working a case; utilise your area of expertise to help them in order to facilitate solutions and most quickly for customers.
- Escalating cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific areas of expertise.
- Leveraging internal technical expertise, including higher-level engineers, knowledge base and other internal tools to provide the most effective solutions to customer issues.
- Creating new knowledge base articles to share information for reuse throughout the Technical Support Centre.
- Sharing best practices with Technical Support Center staff and learn about new technologies and complimentary storage applications.
Who we are looking for:
- Native in French and strong written, verbal communication skills in English.
- Experience with two or more: Application support, Hardware Troubleshooting, Cloud knowledge, RAID, Block vs File, TCP/Udp, File Systems
- A team player
- Strong interpersonal communication and customer service skills.
- Ability to follow standard engineering principles and practices.
- Create new knowledge base articles and improve existing ones for reuse throughout the Technical Support Center.
- Solid understanding of one or more of the following protocols, applications and platforms: NFS, CIFS, SAN , iSCSI, TCP/IP, RAID, DNS, NIS and AD
Education
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience; 3 – 5 years of experience in UNIX, Storage administration or technical support.
Salary: €47-51K/year
Location: Cork, Ireland Hybrid
Benefits
- Health insurance
- Vision care
- Employee Assistance Program
- Pension
- 25 paid holidays + public holidays
- 5 days off for volunteer
- Cycle to work you can select a bike and accessories up to a value of €1,000, once every 5 year
- Business Travel Assistance and Insurance
- Employee Stock Purchase Plan
If this is the job for you, please apply here or send your CV to [email protected] for a confidential conversation asap