Head of Personal Lines
This is a remote-based role with required travel to Cork and occasional travel across Europe. You will be responsible for performance delivery and customer success.
A leading customer experience is seeking a dynamic and strategic Head of Personal Lines to lead and expand its Personal Lines division. This senior role involves overseeing the delivery of CBI-regulated insurance services within a dynamic, internationally delivered environment.
This is an exciting opportunity for a motivated professional with CIP and APA-level qualifications and a strong foundation in operational and leadership roles. It is well-suited to someone looking to take the next step in their career and gain or expand international experience.
In partnership with peers across Europe, you will foster a strong risk culture that enables the delivery of compliant, high-quality customer experiences.
You will engage regularly with clients and play a key role in ensuring regulatory compliance and service excellence, while actively supporting the execution of a dynamic transformation roadmap—guiding the team toward a blended model of human and digital service delivery.
This role sits at the intersection of client success, operational execution, and regulatory assurance, offering long-term career progression, exposure to complex regulated services, and the chance to shape future-ready capabilities in a digitally evolving sector.
Requirements
- CIP, QFA or APA qualified in General Insurance, with at least 3 years’ experience in a Minimum Competence Code Controlled Function (CF1 or CF7).
- 3+ years of management experience in the insurance industry.
- Strong leadership, client relationship, and change management skills.
- Experience in contact centre operations, forecasting, and technology.
- Confident communicator with a hands-on, proactive approach.
- Commercially focused with the ability to deliver results.
- Excellent negotiation and relationship management skills.
- In-depth knowledge of the Irish insurance market and regulatory environment.
- Strategic thinker with the ability to manage day-to-day operations.
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