🌐 Community Operations Analyst - HEBREW🌐
Do you want to make a real impact in our online community? We need multilingual professionals with strong interpersonal skills, excellent communication abilities, and above all, empathy! 🌟
Main Responsibilities:
- Investigate & Resolve: Handle reported issues, from account support requests to potentially abusive content, via our ticketing system.
- Enforce Standards: Monitor and enforce our client’s Terms of Use, ensuring a safe and respectful community.
- Stay Informed: Become well-versed in our client’s products and community standards.
- Market Insights: Use your knowledge to find scalable solutions for our user community.
- Data Analysis: Gather and analyse relevant data to enhance the overall user experience.
- Trendspotting: Recognise trends and escalate issues beyond policy guidelines to our global team.
- Efficiency: Identify workflow inefficiencies and suggest improvements.
Skills & Competences:
- Resilience: Operate effectively in a fast-paced, pressured environment.
- Interpersonal Skills: Strong verbal and written communication skills, with a focus on empathy.
- Adaptability: Positively approach challenges with flexibility.
- Decision-Making: Prioritise, solve problems, and work collaboratively.
- Time Management: Manage and prioritise tasks to consistently meet KPIs.
Language Skills:
- Fluency in Hebrew with an understanding of regional culture and trends.
- Proficiency in English (B2-C2).
Compensation:
- Competitive package.
- Fixed shifts: Day 9-5.30 OR Eve. 6-2am
- Evening shift: 25% salary uplift for late hours (10pm to 2am) (T&Cs)
- Evening shift: €12 per day (before tax) travel allowance. (T&Cs)
- Free shuttle bus (T&Cs)
- Private healthcare.
- Pension contribution.
- 25 days of annual leave.
- Extensive training and access to CPL's Wellness Programme.
- Tax Saver and Bike-to-Work Scheme.
Location:
- Dublin 18, Sandyford, Dublin South.
- This is an office job. Remote work is not an option.
Important:
- Candidates must be confident in dealing with sensitive content.
- Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable, Access to Labour Market)
Why Apply?
- Multicultural and diverse team.
- Career progression opportunities: Quality Auditors, Quality Analysts, Trainers & Team Leads.
- Fixed working schedule.
- Private healthcare, and pension contribution.
- No previous experience required – full training provided!
How I Can Help:
I will assist you at every stage of the interview process: CV updates, interview prep, etc.
Interested? Get in touch! 🚀
CplGTTempNov