Investigations Analyst - Fintech (Merchant Services)

My client is looking for an L2 Investigations Analyst who will be responsible for providing client support through effective investigation and analysis, answering queries from merchants, and acquiring banks to support multi-currency card processing services. The appropriate candidate has great passion for analysis with a keen focus on quality and detail. As an analyst, the appropriate candidate is analytical and genuinely interested in understanding the whole tech stack. The appropriate candidate also has an ability to communicate their analysis with great clarity.
Key Responsibilities

•            Resolving technical client queries received through multiple channels.
•            Take ownership for query analysis, investigating and resolving queries in line with SLA's.
•            Analysis of statistical and production data in order to identify patterns and to make suggestions to to improve business management.
•            Develop new SQL processes to enhance data extract requirements.
•            Management of escalated client queries
•            Ensure the business is kept informed of application issues.
•            Interaction with other team members and management to improve efficiency and effectiveness of the unit.
•            Continuously work with the Team Leader and on their own to design and create data reports and reporting tools.

Skills:
•            A minimum of 2 years’ experience working in an Analytical or incident management role.
Degree in an IT or Business related discipline.
•            Expert in SQL, Python, R or other similar Data Science languages
•            Previous experience working in a troubleshooting role.
•            Excellent communication skills.
•            Knowledge of JIRA, ServicePoint advantage
•            Previous experience in credit card/payments/merchant acquiring industry preferable but not essential.
•            Previous experience of working in a client focused environment.
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