IT Helpdesk Support
Dublin City 100% On-Site
12 Months Contract
Job Purpose:
The Service Desk Administrator will join our IT team and will work to support the day to day IT support function for our Staff in Ireland and overseas.
Key Tasks:
Ø Provide 1st line technical support on all software and IT Infrastructure including user devices, iPhones, networks, audio/video and security
Ø Problem solving of technical issues by diagnosing and researching solutions
Ø Ensure help desk calls are resolved in an efficient and timely manner and where required escalate tickets to senior staff and follow through on issues until resolution
Ø Maintain and support the Multi-Function Device (MFD) Network
Ø Maintain and support of all Audio Visual and Video Conferencing units. Undergoing a major uplift in this area, so experience with Poly HP mini-PC’s and TC 10 touch panels would be advantageous.
Ø Ensure hardware and software assets are tracked in accordance with company procedures
Ø Improve operational efficiency on the service desk by proactively identity recurring issues and updating processes and procedure accordingly
Ø Procurement of hardware, peripherals and software applications as required
Ø Deployment and configuration of desktop hardware and applications
Ø Contribute to the overall planning and delivery of IT services
Ø Working at the IT Hub to provide drop-in services to colleagues
Ø Demonstrate flexibility in undertaking additional tasks that can arise or may be assigned in this role.
Ø Record and track assigned tasks on the IT helpdesk system
Ø Effectively engage and share knowledge with end users on IT related issues
Ø Set up rooms for both in-person and virtual meetings, training, workshops, & room hire.
Ø Attend to IT related storage areas and secure IT recycling.
ADDITIONAL REQUIREMENTS:
· Ability to work on own initiative, tight deadlines and to prioritise and resolve problems efficiently is essential
· Microsoft Windows background is essential
· Good oral and written communications skills and ability to engage effectively with internal and external stakeholders
· Strong interpersonal skills and ability to positively contribute to the work of a busy IT team.
· Good working knowledge of Microsoft Office applications and interest in use of technology and IT-based systems
· A Third level ICT qualification, to a minimum of level 6 certificate, and relevant business experience is desirable.
· Full Driving License desirable
TECHNOLOGIES:
· Client operating systems – Windows 10, with an upcoming migration to Windows 11.
· Microsoft Office 365
· Adobe Suite
· MS Teams
· Microsoft Teams Telephony.
· Managed iPhones
· MDM Intune Solution
· FortiClient VPN Remote Access
· Lansweeper Asset Management
· Crestron/Polycom Video Conferencing
· Network Access Protection
