If you come from Insurance/Pension/Finance/Banking background, with QFA qualification (or in process), looking forward to working with one of the top companies in the industry, then this is the job for you!
Your Responsibilities
Conduct & Fair Customer Outcome responsibilities
• Putting customer’s interests at the heart of how we conduct business.
• Demonstrated through your individual behaviours with a clear focus on treating our customers fairly and delivering the right outcomes at all stages throughout the product lifecycle.
Process Management
• To handle Customer queries received verbally or in writing
• Complete assigned tasks within target, reporting any issues to the Team Leader
• Reporting of Risks/Breaches through the appropriate escalation routes
Quality Assurance
• Check the work of peers before it is issued, ensuring that customer communications are fit for purpose, accurate, and compliant both with regulations agreed internal processes and procedures.
• Complete telephone call critiquing to the agreed standards
Continuous Improvement
• Support, encourage and role model the CPC customer principles and supporting initiatives
• Ensure that opportunities for process and service improvements are encouraged and implemented
Team Membership
• Focus on developing, implementing and share best practices
• Contribute to the development of team strategy and objectives, One team goals and targets
What are we looking for?
• Telephone skills essential
• High attention to detail
• Excellent communication skills
• Strong Microsoft Office skills
• Knowledge and experience;
Experience of working within the Financial Service (Life and Pensions) industry
Person specification Skills
Benefits:
- Pension & Insurance
- Funded Industry Qualifications
- Lunch Allowance
- Flexitime
- Hybrid Working
Salary: €37-45K/year
Location: Dublin 2